The Director supervises, coordinates and monitors the work activity of staff of the department; develops program goals and objectives; prepares or assists in the preparation of annual operating budgets; recommends, evaluates and interprets personnel actions and policies. The Director demonstrates personal integrity and a commitment to the highest ethical and professional standards. He or she exemplifies the University's mission, strategic aims, and programs. The Director proactively and consistently identifies, communicates, manages and responds to risk using a consistent framework of risk management principles and language. Facilitates discussions with senior and executive level management to identify and mitigate risks. Key Functions and Expected Performances
Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
- Plan, organize and direct activities of the Audit, Risk & Advisory Services unit.
- Directs work of staff regarding review of scope statements, audit programs, internal control questionnaires, audit work papers, and ensures timely progress and successful completion of projects.
- Oversees follow-up process to evaluate management's implementation of action plans. Monitors overall status of open issues and holds accountable assigned staff to ensure timely validation.
- Analyze situations/incidents, prepare and deliver oral briefings to executive management regarding risks, controls, and management processes.
- Demonstrates advanced knowledge of external and internal organizational, environmental and regulatory issues. Educates team in regard to those issues.
- Nurtures existing and develops new relationships with senior management to help achieve the department's strategic plans.
- Facilitate identification and evaluation of University risks and the reporting of those risks.
- Coordinate with AVC in scheduling and utilization of internal audit staff resources to accomplish goals.
- Addresses difficult and sensitive issues in a timely and effective manner.
- Represents Department on assigned management committees
- Conduct special projects as assigned by the AVC.
- Participate in professional associations and development activities to remain informed regarding new development in the field and disseminate information to department and University personnel.
- Standardize services, processes, resources, and practice to improve efficiency.
- Participate in meetings with personnel from other areas of the institution to coordinate plans and decisions.
Assist in developing goals and objectives for trans-Institutional Risk Management initiative.
- Proactively and consistently identify, communicate, manage and respond to risk using a consistent framework of risk management principles and language.
- Plan to achieve goals and establish priorities.
- Helps departments understand, share and support the vision.
- Initiate changes in and facilitate development of new policies, procedures and/or methods.
Define and achieve financial targets in support of business goals of the institution
- Assist AVC in preparing an annual operating budget for the department for direct labor and staff training.
- Develop cost reduction projects and targets in collaboration with the AVC.
- Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
Create and exceed service standards utilizing key service dimension and from knowledge of client expectations and best practice.
- Ensure that the service standards established for the department are met or exceeded.
- Utilize client satisfaction surveys, best practices and market information to improve client service and satisfaction.
- Monitor performance against service standards.
- Use client satisfaction data to improve systems, processes and outcomes.
Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for and provides a qualified, competent staff to meet the University’s needs.
- Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
- Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions and measurable performance standards.
- Create an environment that encourages and supports self-development and learning for all staff through regular feedback. Ensure that each staff member's ability is assessed in meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
- Assure the development of people through orientation and training programs and through work experiences. Regularly collect data to assess trends and needs.
- Evaluate workload, priorities, and activity schedules to determine staffing requirements.
- Inform and advise AVC about personnel actions which are likely to result in grievances.
- Recommend personnel actions, including hiring, promotion, and termination.
- Counsel employees with regard to disciplinary actions taken in response to violations of institutional policies or contractual provisions.
- Assure appropriate compensation of people in collaboration with Human Resources Department.
- Communicate within and across departments to maximize effectiveness, efficiency and information sharing.
- Conduct or initiate staff meetings to develop resolution to problems.
Identify, establish and evaluate quality assurance standards, programs, and procedures within department.
- Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the department.
- Ensure that standards are met within area of responsibility.