The State Education Assistance Authority (SEAA), located in Research Triangle Park, NC, invites applications for an Assistant Director for Claims and Collections for its Guaranty Agency and Repayment Services Division. The Assistant Director for Claims and Collections has management responsibility to develop and implement a well-coordinated, comprehensive program of activities to assist student loan borrowers with late-stage default aversion; to review and process insurance claims from the lender, College Foundation, Inc.; to advise and assist borrowers with defaulted loans on meeting their repayment responsibilities; and to administer a collection system for recovery of defaulted students loans under the Federal Family Educational Loan Program and other State loan programs. The position manages a staff of nine employees and oversees contracted services provided by collection agencies. The successful candidate will have: • management-level work experience in loan administration and/or debt collection; • professional knowledge of best practices for counseling borrowers on their repayment responsibilities and options and on loan collections; • the ability to develop and maintain a detailed understanding of federal and State regulations and requirements regarding student loan default aversion, claim processing, repayment and collections; • excellent verbal and written communication and customer service skills; • planning, analytic and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their achievement, and to monitor and report on performance; • demonstrated capacity to hire and provide successful training and management of supervisory and front line staff to achieve performance goals; and • proficiency in MS Office Suite, including Word, Excel, and Outlook, and the ability to learn to use proprietary computer data and image management systems used in student loan account administration.
Minimum Qualifications: Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
About North Carolina State Education Assistance Authority
The University of North Carolina System is a multi-campus university dedicated to serving the state of North Carolina and its people through world-class teaching, research and scholarship, and outreach and service. More than 225,000 students are enrolled in the UNC System’s 16 university campuses across the state and the NC School of Science and Mathematics, the country’s first public, residential high school for gifted students.
The UNC System is one of the strongest and most successful systems of public higher education in the nation. It’s mission—to discover, create, transmit, and apply knowledge to address the needs of individuals and society—remains true to the University’s founding ideal of shared knowledge in a free society. In addition, the UNC System has a long-standing commitment to public service. The UNC Center for Public Television, the UNC Health Care System, the NC Arboretum, and other University affiliates and programs reap social and economic benefits for the citizens of the state.
The UNC System Office, located in Chapel Hill, houses the offices of the president and senior administrative staff for the University. This core administrative staff executes the... policies of the UNC Board of Governors and provides System-wide leadership and support in the areas of academic affairs, business and financial management, communications, strategy and policy, human resources, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates.