The Director of Student Accounts is responsible for ensuring students’ financial transactions are handled efficiently and accurately, in compliance with applicable university, state, and federal regulations. The Director develops and implements policy regarding student accounts and is responsible for all areas of the University’s centralized Accounts Receivable. The director manages Student Accounts, Loan Collection, Cashiering, and Non-Student Receivable functions, as well as related computer programming support. The Director acts as MSU’s representative on student account issues and interacts with University staff, students, and funding entities to assure procedures are streamlined, efficient and meet mission standards.
Duties include, but are not limited to, the following:
Manage and supervise Accounts Receivable, Cashiering, Collection, and campus disbursement of student fees to ensure the internal operations of areas function efficiently and effectively.
Coordinate the collection of daily revenue with campus departments and appropriate vendors to conduct daily MSU deposits to the state of Montana.
Develop policies and procedures for Accounts Receivable, Cashiering, and Collection functions to ensure the integrity of the University’s accounting systems as well as improve business processes where possible.
Supervise a staff of 10, in additional to student employees
Coordinate and perform testing to certify administrative information system is functioning properly.
Work with appropriate university departments to develop and implement new procedures and/or controls to eliminate errors.
Responsible for assuring that all deposits made to the University are made according to state regulations.
Provide orientation presentations to students/parents regarding student billing and collection processes, as well as responding to inquiries or complaints about the related processes.
Coordinate with campus departments to reflect proper billing and collection of fees for credit courses. Upon requisite approval, reflect properly in Banner for proper student billing.
Review and act upon late fee appeals.
Coordinate the production and distribution of student bills
Lead communications with campus departments, Office of the Commissioner of Higher Education, and Board of Regents regarding inventory of fees and annual reporting.
Manage student receivables portfolios, including student loans and deferred payment plans
Provide guidance and establish system parameters to extract, test, and print 1098T tax forms, as well as answer questions and provide additional explanation.
Bachelor’s degree in business, financial or related field.
Management/supervisory experience in a financial/customer service environment.
Experience providing customer service in a complex environment.
Knowledge of complex, computerized accounting system structures.
Proficiency with accounting principles, practices, and techniques, including reconciliation.
Experience reviewing detailed documents and reports for accuracy.
Familiarity in a decentralized business structure containing multiple departments.
Internal Number: VA-20235
About Montana State University
Montana State University is as remarkable as its setting. Founded in 1893 as the land-grant institution of the state, it is a welcoming, adventurous community of students, faculty and staff distinguished by its commitment to address the world's greatest challenges. As the largest university in the state of Montana with nearly 17,000 students who represent 56 counties in Montana, 50 U.S. states, and 73 foreign countries, MSU energizes individuals to discover and pursue their aspirations. It inspires people to engage with the university to improve the human prospect through excellence in education, research, creativity and civic responsibility.