The Division of Student Affairs at Johns Hopkins University is seeking an inaugural Assistant Vice Provost for Dining, to provide vision and lead dining operations and administration for the Homewood and Peabody campuses. Dining at JHU currently serves more than 1.4 million meals annually to a population of over 15,000 students, faculty and staff across 12 venues that include “all you care to eat” dining rooms, cafes, coffee shops, catering and retail stores. Consistently rated as one of the best dining experiences for university students nationwide, Dining at JHU will be transitioning to a self-operated model under the leadership of this critical role.
The AVP for Dining, plans, directs and leads the activities of the campus dining operations in accordance with JHU's mission and vision, to provide quality nutrition and food services to students, faculty and staff. This role also establishes policies and procedures to provide administrative direction for menu formation, food preparation, distribution and service, budgeting, purchasing, sanitation standards, safety, staffing and staff development.
Reporting to the Vice Provost for Student Affairs, the AVP for Dining, will lead and develop a high-functioning team and financially viable operation, while being accountable for creating a diverse, innovative, collaborative and inclusive environment that fosters respect and courtesy for all constituents. The AVP for Dining will cultivate the strengths and talents of staff at all levels to ensure exceptional culinary programs are executed and excellent customer service attained.
OPPORTUNITIES AND OVERVIEW OF RESPONSIBILITIES This position will have managerial oversight and accountability for approximately 200 union and non-union full-time staff. In addition, the AVP will be responsible for building a management team to support all aspects of dining operations and administration. In developing the new dining structure, the AVP will actively promote and encourage a culture of staff as campus stewards, working to engage with students and build meaningful connections and relationships.
The AVP has a commitment to operational excellence and continually evaluates opportunities to refine services. The position strives to ensure excellent culinary programs, by performing operations and quality control analysis and maintaining a focus on providing menu options that support creativity and innovation, in balance with a healthy diet and special dietary needs. The AVP is responsible for ensuring compliance with University policies and enforcing, reviewing and interpreting safety and sanitation standards mandated by local, state and federal agencies in regard to safety, health and sanitation regulations.
This leadership position requires an individual of the highest integrity with a collegial style that engenders trust and enables collaboration - someone who brings enthusiasm for day-to-day management of efficient, responsive operations, and for working as part of a leadership team to develop and implement an effective management strategy. The successful candidate must understand the mission and operational priorities of Johns Hopkins University and have the ability to take initiative, while exercising sound judgment and decision making to achieve pre-determined goals.
The AVP must encourage collaboration, with a willingness to support and contribute to the University's culture of respect and civility. The successful candidate will have demonstrated relevant professional experience, a focus on leading by example through active employee engagement efforts and proven strategic leadership skills. This position is responsible for building collaborative relationships with a wide variety of internal and external stakeholders and vendors, with direct involvement in contract negotiations and procurement/purchasing efforts.
The AVP must be a strong communicator who provides staff with clear expectations, direction and development opportunities; performance management feedback; and a deep understanding of the importance of creating a positive climate that encourages innovation; and attracting, developing, motivating, and retaining high-performing talent. The successful candidate must have a personal and professional commitment to diversity and inclusion, as demonstrated by intentional focus, active and innovative planning, allocation of resources and/or accountability for diversity outcomes, and the ability to relate well with diverse populations across all levels of the workforce.
Additionally, the AVP for Dining will be a thought partner with Division and University leadership in the development and expansion of prospective dining venues in emerging, high-profile capital projects including the Hopkins Student Center, Ralph S. O'Connor Center and SNF Agora Institute.
The AVP, will work in partnership with University Student Services (USS) Business Office staff to manage the financial success of approximately $15.5M budget including budget preparation, forecasting, financial modeling, and interpreting profit and loss reports and recommending corrective actions.
This position will also lead sustainability efforts related to the broader context of social and environmental issues surrounding food production, distribution and preparation, including the creation and promotion of BuyLocal campaigns and sourcing from local, small business vendors. The position will as well direct communication and marketing of dining plans and programs. The AVP for Dining would be expected to participate in the Sustainability Leadership Council and present briefings for university leadership. Follow this link to the University's Careers Page: https://jobs.jhu.edu/job/Baltimore-Assistant-Vice-Provost-for-Dining-MD-21218/740119100/
QUALIFICATIONS AND EXPERIENCE The ideal candidate will be an experienced dining executive, with demonstrated professional knowledge and experience, as detailed below.
Required Education and Experience:
A bachelor's degree in Hotel, Restaurant, and Institutional Management, Nutritional Science, or other related discipline, and/or equivalent combination of education and/or experience
Minimum ten years related experience, with progressively greater levels of managerial responsibility and accountability, preferably in college food service or other high-volume, high-quality food service/hospitality operation
Strong business, budget, marketing, facilities planning, and human resources management background
Demonstrated operational background in a complex, multi-location dining operation that operated with high standards of integrity, innovation and service to a diverse customer population.
Extensive knowledge of current food trends and demonstrated ability to adapt and implement within overall goals of the operation with a strong focus on achieving and maintaining student, faculty and staff satisfaction.
Knowledge and experience in State Public Health rules and regulations, and Serve Safe
Proven ability to set and achieve goals, implement change in operations and culture, and improve organizational performance
Prior experience with third party vendor operation
Proven expertise in program development and enhancement, best practices, fiscal planning and performance, and the ability to assimilate information for decision making
Effective and respectful staff leadership skills, including attracting and retaining high-quality, diverse staff, mentoring and staff development, accountability, rewards, etc.
Exceptional interpersonal skills, outstanding communication skills, oral and written; the ability to express complex ideas in simple language and strong negotiation skills.
Ability to work effectively with a wide variety of stakeholders from entry-level staff through University leadership
Ability to effectively manage multiple priorities and effectively adapt and re-prioritize, as needed.
Additional Preferred Experience:
Operational leadership experience within a bargaining-unit (union) environment is strongly preferred
Experience in leading a successful transition from third-party operated to self-operated dining services model is highly desirable
ABOUT THE UNIVERSITY The Johns Hopkins University was America's first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. It was incorporated in 1867 under the terms of a $7 million bequest from Johns Hopkins, a Quaker merchant of Baltimore, who directed that the funds be used for the establishment of a university and a hospital.
Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students arrayed across 230 degree programs at the baccalaureate, master's, and doctoral levels. Perennially ranked as the nation's leader in annual research expenditures, the University has exceeded its own standard over the past decade due to excellent academic leadership, committed faculty and students, innovative international programs, high levels of collegiality, and exceptional interdisciplinary collaboration. In the past five years, research awards and expenditures have grown from $1.8 billion to $2.5 billion. The University's annual revenue exceeds $5.7 billion. The University's endowment is over $7 billion.
Led since 2009 by President Ronald J. Daniels, Johns Hopkins is extraordinarily entrepreneurial and excellence-driven. This entrepreneurial spirit generates the innovation for which Johns Hopkins is known internationally—innovation that often happens through collaborations which harness complementary strengths to find solutions to our greatest societal, philosophical, and scientific challenges.
CONTACT For best consideration, please send all nominations and applications in confidence to:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.