Support the University Controller in the development and implementation of short and long-term strategies that meet the goals of the department and division in alignment with the university’s priorities and mission. Develops policies and procedures for financial administration as it relates to cash handling, registration, campus cards, accounts receivable and loans accounting.
Responsible to ensure the timely and accurate assessment and collection of all university tuition, fees, room and board, and other approved departmental charges, as well as the timely and accurate application and disbursement of financial aid and processing of student refunds, with particular focus on an enhanced student experience. Ensure periodic and accurate review of the adequacy of Allowance for Doubtful Accounts, and Accounts Receivable recommended for write off in accordance with University policy and State of TN guidelines.
Effectively communicates information, requirements, deadlines and procedures relating to billing and collection. Counsels and resolves problems and questions raised by parents or students, and provides information regarding payment options and payment plans with authority to negotiate special arrangements. Assist in the projection, control, analysis and maintenance of University’s revenue accounts and budgets with systematic review and revision of projections as budget and conditions warrant, including the management of new/revised fee requests through our governing board.
Leads initiatives of USBS in support of technological and operational enhancements which are designed to improve the student experience, processing systems, and data integrity. Manages all facets of Banner Accounts Receivable and other relevant software including implementing and testing software upgrades, ensuring programming and rules have been correctly established, and coordinating processes and programs to create efficient interfaces between Banner Accounts Receivable module and other University financial systems.
In support of University Controller, serves as the primary USBS contact for external and internal auditors. Monitors compliance with federal and state regulations and University policies and procedures as it relates to USBS functions. Prepares accurate and timely reports in compliance with federal and state regulations, or as required by Executive Leadership.
Oversees Campus Card operations, including production of all University Identification Cards and administration of University declining balance funds, such as Dining Dollars, TigerFunds and Bookstore Advance Payment Program (BAPP).
Oversees University compliance with PCI-DSS (Payment Card Industry Data Security Standards).
In support of the University Controller, build strategic working relationships with university leaders, key stakeholders, software partners, and external peers. Coordinate with the Controller’s office, Financial Aid, Registrar, Enrollment Services, Residence Life and other impacted offices on matters relating to student accounts, housing, food services, financial aid disbursement, fee payment, title IV compliance, and state and federal aid compliance and reporting/reconciliation, course cancellation and student communication strategies.
Leadership responsibility of the USBS Team providing guidance and feedback to staff members. Establish an ethical and collegial work environment, promoting a collaborative, accountable, and inclusive team maintaining the highest standards of service, accuracy, integrity, security, and compliance while serving students, parents, alumni, and other university stakeholders.
Performs other duties as assigned.
Bachelor’s Degree in relevant area and five years of appropriate experience.