The Associate Manager of Student Accounts is responsible for managing student billing and receivables, ensuring accurate financial statement reporting and proper reconciling with the student information system; and advising students with respect to managing their student accounts balances. Serves as the primary customer service representative to students related to their student accounts (charges and payments, payment plans, etc.) The Associate Manager of Student Accounts will work in collaborative partnerships with leaders across campus, including Financial Aid, Registrar, and Enrollment to develop and implement strategies while ensuring prompt billing and timely collection of tuition and fees.

Characteristic Duties and Responsibilities:

1. Administer the billing, cash receipts, student account services, and bursar functions.
2. Administer maintenance of internal controls related to billing, revenue, and collections.
3. Counsel/assist students and parents on financial matters.
4. Assist students, parents, office staff, and other student services departments with research and analysis of student accounts and make decisions to resolve complex student account problems or discrepancies.
5. Coordinate the collection of student accounts receivable for current and past-due accounts.
6. Process billing withdrawal calculations for withdrawn students and coordinate with the Financial Aid Office on the Return of Title IV funds due to a student withdrawal.
7. Administer the student refund process including verifying accuracy of student charges, payments and financial aid disbursements.
8. Create accurate student charges for tuition, room and board, fees and fines using the administrative software (Jenzabar). Reconcile charges to Registrar, housing and board vendor’s records.
9. Make decisions regarding student, vendor, and sponsor accounts to adjust invoices, correct payment errors, write off balances as approved, etc.
10. Effectively communicate accurate billing account information to students and parents, as allowed by FERPA, in a timely and customer centric manner that represents the College well.
11. Enforce and adhere to College policy as related to student accounts by placing financial holds and clearing transcript/diploma.
12. Reconcile and analyze all receivables for accuracy and payment. Create payment arrangements or place accounts in collection when necessary.
13. Maintain accurate subsidiary accounts balances, such as matriculation deposits.
14. Manage the College’s loan programs, and adhere to Title IV regulations. Duties include but not limited to processing separations, pursing collections on past due accounts and managing the Federal Perkins loan assignments.
15. Works in day-to-day operation of the front office including but not limited to answering front-line office communications (e-mails/phone calls/walk-in traffic), scheduling appointments, and supervising student workers.
16. Assist with other projects, administrative duties, and initiatives as assigned

Minimum Qualifications: 

1. Bachelor’s degree in business or related field. Will consider combination of education and experience.
2. Extensive experience in accounts receivable, billing, cash-handling, collections, and data entry.
3. Advanced Microsoft Excel skill. Proficiency with other Microsoft Office and with computerized ERP accounting systems.