Scheduled Hours

40

Position Summary

This position provides specialized HR record management support using Workday software to process, approve, and troubleshoot transactions; as well as, responds to routine and non-routine inquiries using data and reports. This position applies university policies when using the system to manage and support workflows, corrections, and audits; responsible for ensuring compliance with federal regulations and university policies.

Job Description

This position is a hybrid work environment (in-person and remote).

Primary Duties and Responsibilities

Data Management:

• Adheres to university and HR regulatory standards for data management and integrity and validates supporting documentation. 
• Assists in compiling data for the Data Audit Lead to support in data integrity analysis including auditing monthly and biweekly payroll documents for accuracy and timeliness.
• Drives the timely completion of approval processes and transactions through analysis of issues that impact payroll, benefits administration, recruiting and compensation reviews, academic appointment workflows and academic pay approvals.
• Monitors and inputs blended rate and bonus calculations to meet FLSA guidelines.
• Audits/analyzes third party data for accuracy and compliance.    

Customer Service:

• Quickly and effectively responds to all departmental questions related to transactions and adheres to timeline driven standards.
• Responds to common and escalated employee and manager process, or policy, questions related to HR data and the aligned HR impacts. Investigates inquires and requests to determine downstream impacts to inform approval decisions.
• Serves as the main point of contact for departmental customer communications.    

Maintains Standards:

• Adheres to established SLAs by monitoring operational reports, assessing workload, and communicating with Lead as issues arise.
• Engages in continual improvement through on-going training.
• Uses Workday to process, troubleshoot, evaluate and support decisions aligned with university policies and data governance standards.
• Maintains compliance with federal regulations.    

Data Trends:

• Collects transactional data and identifies trends; prepares reports of inquiry themes. 
• Escalates data trend issues to the Data Audit Lead as necessary and highlights where enhanced documentation is needed.    

Support:

• Provides back-up support and assistance to the team.
• Participates in business process testing and initiatives as appropriate for assigned area of support.    

Performs other duties as assigned.    

Preferred Qualifications

• Two, or more, years of college courses in accounting, business, human resources (policy/procedures/law), and/or computer science.
• Experience in Human Capital Management (HCM), payroll, and leaves of absence.
• Workday software experience strongly preferred in payroll and appointments.
• Demonstrated effective attention to detail for auditing of detailed information.
• Effective verbal, written, and interpersonal communication skills.
• Ability to maintain effective focus on customer service as well as the ability to work in a fast-paced environment, easily adapting to fluctuating workloads, deadlines and customer needs.
• Demonstrated organization skills with a high attention to detail, with the ability to work independently or in teams.
• Ability to use discretionary judgment with an analytical and critical-thinking mindset.
• Ability to effectively prioritize time and projects to satisfactory completion.
• Effective understanding and knowledge of FLSA regulations and employment law, along with the ability to apply applicable rules, regulations, policies, and procedures.  

Required Qualifications

• Equivalent of a high school diploma.
• Proficiency in Web navigation and Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
• Two to three years of experience in a large, complex HR/payroll service center environment.

Grade

G10-H

Salary Range

$24.24 - $37.58 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Apply❠options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Apply❠page by clicking âœNext❠at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.