Director of Business Process Optimization-(STA010710)
Reporting directly to Asst VP, Budget and Analysis, The Dir, Business Process Optimization provides integration leadership and identifies inter-relationships and dependencies within and across university processes. Oversee the in-depth analysis of existing workflows, engineers, organizes, and prioritize changes to business operations. Work with the business to develop and implement high-level and detailed key performance indicators.
Designs & executes Business Process Optimization (BPO) methodologies to analyze and identify opportunities to improve processes, practices, and procedures, and maximize efficiencies and utilization.
Engages and organizes subject matter experts and cross-functional groups to collect inputs on existing business operations.
Collaborate with cross-functional team members to understand processes, root causes, and outcomes to provide analysis and preparation of recommendations that will drive greater productivity, reduce waste, and/or eliminate duplication.
Establishes processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and other metrics for evaluating the efficiency of process improvements and produce a data-driven analysis of critical functions.
Partners with business leaders to drive enhanced customer outcomes and financial performance through improvements to current-state business operations and long-term redesign of business value deliverables.
Promotes broad, cross-functional understanding of existing business capabilities, to help the organization leverage current capabilities.
Identifies, recommends, and lead implementations of new processes, technologies, and systems or modifications to improve and streamline organizational processes.
Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.
Supports process assessment by extracting and transforming information obtainable from enterprise databases and Enterprise Resource Planning (ERP) platforms and environments.
Assesses process performance in complex technical environments, involving linkages between financial, staffing, and other support processes, operational processes, and outcomes.
Develops realistic and practical implementation plans, supported by change management plans that help guide organizations through the difficulties of proposed transformations toward the newly reengineered business processes.
Serves as process improvement consultant throughout implementation projects to progress enactment of envisioned innovations/improvements.
Performs other duties as assigned.
Bachelors and 7 years experience
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical, or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.Requires a minimum of seven (7) years of directly job-related experience.Preferred: Previous experience working in Higher Education or Non-Profit Organizations.