Department: Norris University Center Admin
Salary/Grade: EXS/5

Norris University Center, located at 1999 University Drive, offers spaces, services and guidance for student learning, community engagement and cultural inclusion. It is home to dining options, meeting rooms as well as a bookstore, box office, bank, art gallery and more. Learn more about Norris University Center here: https://www.northwestern.edu/norris/index.html

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/strategic-themes.html

Job Summary:

Under the supervision of the Assistant Director of Facilities, this position is responsible for overseeing Center Managers and Center Desk Staff. This position exists to educate students, and enrich the Northwestern Experience, by providing excellent customer service and training. The Operations Manager ensures that the Norris Center is open for business, and that clients and guests are provided with the highest level of service. The Operations Manager supervises approximately 13 Center Managers and 15 Center Desk Attendants. The Operations Manager is in integral part of student development within the Norris Center. This position will oversee one part-time Graduate Assistant. The Operations Manager fosters purposeful partnerships by building relationships, providing service to, and collaborating with all members of the Northwestern community.

This position may require some schedule flexibility for occasional morning, evening and weekend work.

Principal Accountabilities:

(25%) Identify training methods to provide the highest level of customer service to all guests and clients of the Norris University Center. Hold weekly meetings to ensure all staff members are informed of events happening in the building. Works a reasonably flexible schedule to ensure student employee, client, and facility needs are met.

(25%) Selects, trains, evaluates, and manages Center Managers, as well as Center Desk Staff in consultation with the Assistant Director. Approves and processes payroll records for all employees within area of responsibility. Assists with staff coverage throughout the building.

(10%) Selects, trains, evaluates, and supervises one Graduate Assistant. Under direction of the Operations Manager, the Graduate Assistant will prepare, distribute, and assess mid-year and end of year student staff evaluations.

(10%) Maintains open lines of communication between Center Managers, Center Desk staff, and general Norris building staff, including contracted tenants, regarding upcoming events to ensure standard of operations and quality customer service are provided. Identifies and notifies appropriate staff regarding issues of concern detailed in shift reports. Organizes weekly check-in meeting for staff to report on building activities.

(10%) Prepares, submits for approval, and monitors the annual appropriated budgets for Center Managers and Center Desk Staff. Prepare budget reports and assists with development of long-range budget plan for area.

(5%) Prepares, reviews and updates operating guidelines and staff training instruction manuals for the Center Managers and Center Desk. Trains student staff in the safe operation of equipment and emergency procedures.

(5%) Collaborates with Assistant Director for Facilities to ensure upkeep and maintenance of relevant Norris Center infrastructure and equipment.

(5%) Participates in departmental or divisional initiatives as requested and as appropriate to the position. Serves on a Norris staff committee. Leads Norris Center package receiving and sign out program. Perform other related duties as assigned.

(5%) Assists student staff around the building to troubleshoot issues as they arise.

Minimum Qualifications:

• Bachelor’s Degree required.
• Proven management and training experience with student staff; including hiring, supervising, and motivating students.
• Demonstrated knowledge of program development in areas such as: customer service, advising, and group dynamics as necessary to perform the duties designated by this position.
• Interpersonal skills which facilitate successful relationships working with a wide variety of people.
• Verbal and written skills necessary to articulate and implement goals and action plans for staff and to interpret Norris Center policies and procedures to the University community.
   

Minimum Competencies:

• Microsoft Office suite

Preferred Qualifications:

• Master's Degree; preference will be given to candidates with experience in a service area and higher education/college union/student activities setting.
• Possess exceptional interpersonal communication skills, with experience in facilitating workshops, teaching and training.
• Demonstrated experience in emergency preparedness training, and building operations management standards.
• Administrative and supervisory experience in a college union preferred.

Association of College Unions International Competencies:

• Communication
• Facilities Management
• Fiscal Management
• Human Resource Development
• Intercultural Proficiency
• Leadership
• Management
• Marketing
• Planning
• Student Learning
• Technology

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

To apply: 

https://careers.northwestern.edu/psp/hr857prd_er/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=47131&PostingSeq=1

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The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.