Under the general direction of the Director of Student Accounts, this position is responsible for the day to day operations of cashiering services and Student accounts receivable through policy and procedure implementation, recommendation, and compliance. The incumbent provides direct leadership to employees, including recruitment, training, supervision, coaching, and performance evaluation. The incumbent manages staff's workflow to accomplish unit goals and objectives effectively and efficiently. This position acts as the designee in the absence of the director. This position represents the director at meetings, when needed.
Manage the daily operations of Cashiering Services. Determine staffing coverage at three campuses to avoid interruption of services.
Continually review and improve processes to increase operation efficiency and effectiveness.
Provide direct supervision for supervisors on each campus.
Coordinate and oversee all activities associated with personnel management to include recruitment, training, supervision, coaching and performance evaluation for all cashiering related personnel.
Provide direct support to students and parents/guardians regarding student account concerns.
Assist the Director of Student Accounts in the development and implementation of departmental policies, programs, and initiatives of the office.
Work with the Director to ensure proper internal controls are in place to safe guard College assets and that the accounting records are accurate and complete.
Oversee and manage all fiscal related activities of the Student Accounts & Cashiering Offices.
Ensure that we open and maintain purchase orders to manage the daily operations of Cashiering Services.
Represents CSN in system wide discussions regarding the operation of student accounts and Cashiering policies.
Acts as primary level manager for all back office related duties in the absence of the Director.
Undertake special tasks as assigned, including assisting on special projects as specified by the executive team, and serving on various committees.
Perform Cashiering and other student services functions during peak periods or as needed.
Bachelor's degree in Computer Science, CIT, Business or Accounting or a related field from a regionally accredited College or University; or equivalent combination of education and experience.
4 years of experience.
Previous supervisory experience.
Previous customer service experience.
Previous experience with MS Word, Excel.
Demonstrate excellent verbal and written communication skills. Must be able to communicate to students, faculty, staff, and external vendors.
Previous cash handling experience.
Previous higher education experience.
Previous analytical experience.
The duties, knowledge, skills, and abilities for this position include, but are not limited to:
Knowledge of the PeopleSoft and SIS system of the Nevada System of Higher Education for student accounts.
Knowledge of Query programing relating to PeopleSoft data of student accounts for reporting & benchmarking purposes.
Knowledge of college, Board of Regent, state and federal regulations, and standard accounting practices.
Knowledge and Skills relating to State of Nevada practices for supervision.
Knowledge and Skills relating to collection and bankruptcy practices.
Skills in Customer Service relating to all aspects of student accounts.
Skills to maintain a secure environment related to the Cashier's Office.
Ability to navigate various types of computer systems to answer questions on student accounts.
Ability to deal with stressful scenarios relating to collection of funds for student accounts.
Ability to diffuse unforeseen working demands during the semester cycle for payment of tuition and fees.
Ability to analyze stressful scenarios quickly to alleviate potential hostile customers and/or environments.
Starting Salary Range
Administrative Faculty D
The minimum starting salary is $86,898. The successful candidate may be placed above the minimum based on education and experience.
CSN offers a generous benefit package comprised of excellent health insurance including medical, dental, vison, pharmacy, basic life insurance, and supplemental options (long term care, short term disability, and legal). Paid vacation, sick leave, and holidays. Comprehensive retirement plans, employee assistance program, tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents. Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs. Join a dynamic team investing in our future, Students First.
Out of Area/State Candidates may be offered travel reimbursement with original itemized receipts and in accordance with GSA rates at time of travel.
Full-Time Equivalent 100.0%
To be considered for this position, please upload the following documents to your application:
Contact information for three professional references (Name, email, and phone number)
Unofficial Academic Transcripts (Applicants who have earned their degrees outside of the United States must have their educational transcripts evaluated by an approved evaluator if their college or university is not listed in the most recent edition of the Higher Education Directory, published by Higher Education Publications, Inc. If you have any questions regarding this, please reach out to the Human Resources, Talent Acquisition & Classification team)
NSHE - INTERNAL APPLICANTS PLEASE NOTE
CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.
All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
Schedules are subject to change based on organizational needs.
CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.
About Us The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.
The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.