Training, Quality, & Audit Specialist - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)
University of Southern California (USC)
Location: Alhambra, California
Internal Number: REQ20137467
The Training and Quality Audit Specialist is responsible for developing, coordinating and conducting continued education, quality assurance, and staff development across the organization. This individual is responsible for the provision of orientation and ongoing education to Revenue Cycle staff responsible for registration, insurance verification, securing authorization and calculating, communicating and collecting patient liability. The Specialist is to provide or share training materials (documents, PowerPoint educational tools, etc.) with all facilities and ancillary departments. Other primary responsibilities include identifying and reporting on quality trends, identifying root causes, providing process improvements, and recommending staff education and training. The Specialist is responsible for developing curriculum and providing education on regulatory, system and operational changes.
The Access Training and Quality Specialist is responsible for design and development for curriculum and serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. This includes ensuring the curriculum meets the needs of all stakeholders. Training curriculum development will include Scheduling and Quality Assurance to ensure the delivery of excellent customer service, deal with difficult callers and on all department procedures. The Access Center Training and Quality Specialist will design, implement, and maintain a Quality Program focused on embedding trained technical and soft skills, consisting of recurring quality management reviews of needs and maintain the quality program. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems as well as individual and team's performance reporting to Access Center leadership.
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
Create âself-pacedâ learning avenues using video, audio and other computer-based learning tools.
Develops and executes training for supervisors and agents on the team.
Develop specific classroom style training programs for new applications and hardware.
Efficiently teach all levels of learners. Explain complex ideas in ways that meet the needs of variety of education and experience levels
Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures.
Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.
Monitor evaluate and record training activities and program effectiveness.
Provide feedback information regarding course delivery, learner reception, and class responses to curriculum to Intake/Lead Educator.
Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end users.
Assesses and improves work group effectiveness and ensures orientation core competencies to departmental staff. Recommends and assists with the development and implementation of policies and procedures.
Design, plan, organize and direct orientation and training for employees on Information Technology applications.
Schedule classes based on availability of classrooms, equipment, and instructors.
Develop rapport with a variety of learners (across functions and roles, hierarchical levels, educational background, cultural and ethnic identities, and learning styles.
Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.
Ensures all training provided is consistent with Federal and State regulation, policies, and accreditation of compliance requirements.
Perform other duties as assigned.
High school or equivalent
Bachelor's degree In a related field.
3 years Minimum of 3 years proven training experience in a healthcare setting
Significant hands-on experience developing a range of quick reference guides
Knowledge of business office procedures.
Knowledge of medical terminology and coding.
Knowledge of grammar, spelling, and punctuation to type patient information.
Ability to read, understand, and follow oral, and written instructions and establish and maintain effective working relationships with patients, employees, and the public.
Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills.
Capable of working assigned shifts, overtime when approved.
Capable of reading the policy and procedure manual and understanding information pertaining to specific job duties and the general information for all hospital employees.
Experience working in large and dynamic project environment preferred
Experience working in large and dynamic project environment preferred
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidateâs work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.