The Assistant Director of Transportation Services is responsible for administering an integrated university-wide transportation program including directing and monitoring daily activities. The assistant director plans, organizes, and coordinates work flow to maintain consistent levels of transportation service and participates in the recommendation and administration of operational policies and processes. The assistant director will work with division leadership and campus stakeholders to implement a strategic plan for Transportation Services utilizing best practices and innovative programs for active transportation and transit-oriented transportation to, from and within the campus.

This position serves as a university's transportation subject matter expert to develop, implement, direct, and control programs that both improve the transportation options available to students, staff, and faculty, as well as improve knowledge of and perception of sustainable commuting options.

The assistant director reports to the Director of Conference, Event and Support Services and works as a member of a team while frequently performing tasks independently. The assistant director is expected to set priorities, and assess and respond to customer needs.

Job Duties:
Operations

• Makes recommendations to the Director and internal partners associated with the strategies and policies to advance the transportation goals of the department and the University. Recommends changes and improvements for university transportation and
  vehicle operations consistent with university policy, the campus planning process, and in collaboration with campus partners.
• Supervises and evaluates department staff to achieve departmental objectives. This includes a full-time coordinator and approximately 10 casual drivers.
• Supervises and manages the comprehensive and routine scheduling and allocation of the university's motor pool vehicles for on and off-campus trips and event transportation.
• Administers transportation services provided by private contractors and provides oversight and accountability for 3rd party limousine, car services, and bus companies
• Oversees the creation, implementation, and evaluation of schedules and routes for the University shuttle service to improve operational efficiency including
  • Daily Shuttles (including summer session)
  • Late-night/Weekend Shuttles
  • Airport shuttles at the beginning and end of each semester and Fall, Thanksgiving, and Spring breaks.
• Works with Facilities to oversee vehicle registration process, vehicle maintenance schedule, and EZ-Pass registration for approximately 45 university vehicles
• Coordinates the University’s partnership with Enterprise Car Rental Program
• Coordinates the operations of student, employee, and guest transportation including inspections, routing, driver hiring/training, and other related programs to ensure safe and efficient operations
• Evaluates inclement weather and emergency conditions to make recommendations regarding shuttle usage

Budget/Financial

• Help identify opportunities for external funding and revenue streams (grants, partnerships) to support departmental operations and goals.
• Oversees Transportation Services operating budget including monthly billing and all expenditures related to contracted services and fleet operations/maintenance.
• Assists in forecasting market changes affecting program performance and ensures incorporation into organizational financial plans and models
• In conjunction with the director and finance office, develops capital budget requests and provides analysis for capital vehicle requests for transportation services and campus partners.

Leadership/Communication

• Ensures that programs and services are actively communicated to campus constituents and visitors and that the department provides excellent customer service. Publicize, coordinate, and conduct training sessions and outreach activities; work with students, staff, and faculty to promote Transportation Services programs.
• Direct customer surveys and engagement processes to align department goals and operations with transportation and related services
• Responds to customer service inquiries for transportation services
• Stay informed of and research industry trends and practices.
• Creates, implements and monitors the University’s driver certification program.
• Leads and actively engages in effective and timely communications with key stakeholders

Data Analysis

• Track and review transportation-related legislation at the federal, state and local levels relevant to the impact on the campus community and fleet
• Identify relevant metrics for tracking and reporting performance improvement, exceptions and process opportunities.

Minimum Qualifications:

• Associate's degree plus three years or five years in lieu of the degree
• Strong leadership and interpersonal skills
• Ability to effectively communicate within all levels of the organization, including briefing executive management on the status of transportation issues
• Technology oriented
• Excellent oral and written communication skills and a sensitivity to effectively interact with a highly diverse campus community.
• Demonstrated leadership abilities as evidenced by the successful implementation of programs and processes, the development and maintenance of collaborative relationships, and strong employee supervision and development skills.
• Ability to develop, recommend and implement short and long-range strategic plans.
• Experience in systems development, data analysis, customer service, program development and management, and fiscal planning.
• Experience in transportation scheduling and planning
• Proficient with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience managing 3rd party contracts and services
• Knowledge of Event Management System (EMS)
• Experience in higher education
• Knowledge of PENNDOT laws and requirements and University regulations and procedures.
• Fleet management experience
• Experience developing, implementing, and maintaining programs and services that incorporate active transportation and transit-oriented transportation.

Physical Demands:

• The ability to walk for extended periods of time.
• Flexibility to work evening and weekends as needed or required
• The ability to lift objects weighing up to 35 lbs.

About Bucknell University

Bucknell University is a passionate community working to transform the lives of our students by preparing them for a lifetime of success. Here, dedicated faculty and staff from all over the world come together to create the best version of Bucknell. We invite you to learn more about job opportunities at the University — an outstanding place to work and develop your career. The University employs more than 1,300 full-time staff and faculty members, with an average length of service of more than 10 years. Here are a few reasons our employees say they love working for Bucknell: Excellent benefits, including generous tuition benefits Safe, friendly environment with good schools Great proximity to major metro areas Outstanding recreation opportunities in the beautiful Susquehanna Valley Supportive, collaborative workplace with a strong sense of community Professional development and advancement opportunities University events including the arts, athletics and more

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