Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia, whose mission combines academic rigor with social responsibility. Swarthmore has a strong institutional commitment to inclusive excellence and nondiscrimination in its educational program and employment practices and encourages candidates who will further advance the goal of fostering a diverse and inclusive community. As one of the nation’s finest institutions of higher learning, Swarthmore College is global in outlook and draws students from around the nation and world. The 425?acre campus is a designated arboretum, complete with gardens, rolling lawns, a creek, wooded hills, and hiking trails in the Crum Woods.
Who We Are:
Swarthmore Dining is a self-operated dining program which consists of Residential Dining, Catering, and three Retail Locations. We are proud to offer our students, faculty, and staff a diverse menu made from high quality ingredients which are sourced locally whenever possible. We are a team of 110 individuals who come from various backgrounds and ethnicity. If you are passionate about food and have great customer service, this is the place you want to work! We pride ourselves in offering our team a work-life balance not typically found in the restaurant industry. We hope you will join our team and work in our Dining Center’s state of the art, all electric kitchen as well as one of our other many positions across the campus.
The Associate Residential Manager assists the Residential Manager in all aspects of managing all service and personnel associated with the front facing operations of the Dining Center. Be the main point of contact for the front of the house operations when the Residential Manager is not on site. Assist with recruiting, hiring, scheduling, evaluating, and training all front of house staff. Provide the dining program with outstanding customer service. Work with the Executive Chef to ensure the Allergen Station menus are meeting requirements for the top allergens and offering a varied menu to meet the needs that students require. Work in partnership with the Student Disabilities Office in communicating and setting expectations with students who identify with special food intolerances and allergies.
Oversee daily operations at the Dining Center to ensure guidelines, standards, and goals are being met and continually challenged including: sanitation, safety, customer service, high-quality production standards, and presentation.
Assist with coaching and developing front of house staff on standardization of line presentation and proper portions. Ensure customer service goals are met. Running shifts and being present on the floor during meal service time to answer staff questions as well as interacting with customers.
Coordinates with students who have identified with food allergies or special diet needs. Is the primary point of contact and liaison with the Office of Student Disabilities. Works in collaboration with the Executive Chef to develop menus and concepts for the Free Zone station. Sources products and orders ingredients and groceries for the Free Zone. This sometimes requires you to shop at specialty stores.
Acts as Dining’s appointed safety officer (all dining locations). Responsible for ongoing staff safety training and maintaining records. Ensure all staff who require serv safe training have tested and passed and remain incumbents stay certified. Maintain MSDS sheets for chemicals as well as Standard Operating Procedures. Meets monthly with the College Safety Committee. Attend ongoing safety committee meetings.
Supervise the work of up to 35-40 employees depending on shift.
Effectively performs the following:
Organize workflow and ensure employees understand their duties or delegated tasks.
Communicate key issues and information to staff members and student workers.
Provide fair, constructive, and timely feedback and coaching to staff to drive performance and work toward established goals.
In partnership with Human Resources, follow disciplinary procedures as established in accordance with the employee handbook.
Participate in supervisory training opportunities.
Maintains a safe, diverse, and inclusive work environment.
Who you are:
Outstanding interpersonal skills and the ability to work in a team environment
Excellent customer service skills
Demonstrated problem-solving ability
Ability to communicate with co-workers and management with professionalism and respect.
Ability to read, write, comprehend, and follow verbal and written instructions to interact with students, faculty, and staff.
What You Will Get:
You’ll work at one of the world's most renowned liberal arts Colleges, with incredible benefits, a stunning 420-acre campus, and a collaborative work environment. Join a team of passionate, creative people who work hard and have fun supporting the College students, faculty, and staff.
We want to hear from you if you are excited about this role! For full consideration, submit applications with pay expectations, including resumes and optional cover letters, by March 1, 2024.
High School diploma with 5 years of supervisory experience in culinary management or an equivalent combination of education and/or experience.
Current Serv-safe Certification
Food Allergen Certification
Valid PA. Drivers License
Degree in culinary, institutional management, nutrition, dietetics, or related area.
Experience in a high-volume food service operation that offers a varying daily menu
Ability to lift and carry objects weighing up to 25 lbs for up to 15 minutes
Ability to stand on your feet for up to 5 hours at a time.
Ability to perform reaching, bending, and squatting motions for extended times.
Diverse duties require the ability to change routine frequently.
Safety on the job is paramount.
Must be available to support a 7 day a week operation. Work may require time outside of the normal workday.
Ability to work and interact with a diverse community, including faculty, students, and staff, is important.
Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia, whose mission combines academic rigor with social responsibility. Swarthmore has a strong institutional commitment to inclusive excellence and nondiscrimination in its educational program and employment practices and encourages candidates who will further advance the goal of fostering a diverse and inclusive community. As one of the nation’s finest institutions of higher learning, Swarthmore College is global in outlook and draws students from around the nation and world. The 425?acre campus is a designated arboretum, complete with gardens, rolling lawns, a creek, wooded hills, and hiking trails in the Crum Woods. Swarthmore College was recently ranked number 3 in the 2021 US News Best National Liberal Arts Colleges rankings - https://www.usnews.com/best-colleges/swarthmore-college-3370.